RETURNS & EXCHANGE

 

Free returns

PINGHE has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

Contact us at customercare@bypinghe.com with your order number if you did not receive a pre-paid return shipping label and we will send you a new one.

Returning your purchase

  • Visit www.bypinghe.com and log into your account to begin a return or exchange. 

  • You can view your orders and must request a return or exchange item for any unwanted items.
  • Place the item(s) in the original shipping box, or any other solid carton box.
  • Close the box and tape it securely.
  • Place the pre-paid return shipping label on the box over the prior delivery information.
  • Call UPS customer service to arrange a collection.

 

Exchanges

Purchased items are exchangeable into a different size. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style or colour, please return your item/s to us and simply purchase the new piece separately at acnestudios.com
 

Receiving a refund

Your refund will be credited to the the same form of payment from where the purchase was made. If the complete order is returned the refund will include standard delivery costs from PINGHE to you. Please note that in case of a written notice and proof of a return to PINGHE within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

 

Important information

  • Items must be returned to us in perfect condition accompanied by the return information label.

  • Make sure all products are exactly as you received them, with tag and seal still attached.
  • We prefer that items are returned through P return service PINGHE to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
  • When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
  • Please send the package to:

PINGHE Online Returns

Unit 19 studio, 189, The Coda Centre, Munster Rd, Fulham, London SW6 6AW

Sale

Our regular online return and exchange policy as described above applies during sale periods.

PINGHE quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.